Return and Refund Policy



Book and Course Material Return Timeframes

  • Regular Program Courses: Materials must be returned within 3 days of the course start date
  • Continuing Education & Other Short Term Courses: Materials must be returned before the course start date

General Merchandise Return Timeframes

  • Unopened items may be returned within 30 days of purchase. Apparel tags must be attached
  • Defective electronics items may be exchanged within 30 days for the identical item.
  • Laptops are not returnable once packaging has been opened.

Return Requirements

  • Books/Materials that are shrink-wrapped or otherwise packaged cannot be returned if opened
  • Access codes/eBooks/Software cannot be returned once opened and/or scratched
  • New textbooks must be in new condition: No markings inside or outside and the book cannot be damaged/worn
  • Any material that came with the book must be unopened and accompany the book when returned
  • Bookstore staff may reduce or deny any refund based on the condition of the book
  • Returns accepted after the return timeframe are at Campus Store discretion and may incur restocking/rental fees

Refund Procedures

  • Refunds will be issued in the same method as payment with these exceptions:
    • Refunds for purchases made by check will be held until that check has cleared
    • The NTC Campus Store reserves the right to credit any refund to the student's college account, regardless of the original tender type
  • Items purchased with Financial Aid will be returned to the student’s account without exception
  • Refunds for items paid by a third party will be credited back to the third party
  • In cases where a student's college account is credited, the College will determine if a refund is due to the student and the manner in which the refund will occur

Special Note: Customers may opt to pick orders up at the Campus Store, located on the Wausau Campus. Orders that are not picked up from the Campus Store are still subject to our return/refund policy effective on the date the order is processed. Please take care to return unneeded items in the timeframe allotted in the return policy above.